To be specific, the sound device completely fails to work when the error occurs. Now I am being told to "review my configuration according to the Citrix Receiver for Chrome KB" and that there isn't much else they can do for Chromebooks. I made the change they asked for and of course it did fuck all. I've configured receiver exactly as they have documented (and they very clearly DO NOT mention anywhere in any KB that you have to specifically enable audio in your config to make it work, or even mention enabling audio at all). Ignoring the fact that it is not a constant issue, but an intermittent one. They are telling me that I have to "enable audio support" for my clients using Google Admin policy. I've been troubleshooting and Citrix support is completely useless.
After rolling out the servers we began to deploy Chrome devices to our users who immediately complained that audio either never works, or works only for a while at the beginning of the session. So we said sure that sounds great, and spent six figures on the hardware/software/licensing. They were always pushing how easy and flexible it would be to throw out cheap dumb devices like Chromebooks/thin clients/etc. We bought our shiny new Citrix install last summer. To get flair with your certification level send a picture of your certificate with your Reddit username in the picture to the moderators. XenApp Printer Driver Manager - Print Driver Management for XenApp 6.x
Citrix Supportability Pack - Swiss Army Knife of diagnostic utilities, 49 separate utilities.
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